Planning your dream vacation shouldn’t feel like a second job. Yet finding the right travel agency in Singapore can be overwhelming, with countless options promising the perfect getaway.
Whether you’re dreaming of cherry blossoms in Japan or Northern Lights in Iceland, choosing a reliable travel partner makes all the difference between a smooth journey and a stressful experience. Local expertise, competitive pricing, and quality service set the best agencies apart from the rest.
We’ve carefully evaluated and compiled Singapore’s top 15 travel agencies based on real customer experiences, package variety, and service quality. This comprehensive guide will help you choose the perfect travel partner for your next adventure.
Chan Brothers Travel
Chan Brothers Travel stands out as one of Singapore’s most decorated travel agencies, earning the prestigious Singapore’s Leading Travel Agency award consistently from 2020 to 2023 [1].
Chan Brothers Travel Services
The agency offers customizable tour packages across multiple destinations, with specialized travel styles to match different preferences. Their service platform allows travelers to filter options based on:
- Destination preferences
- Travel duration
- Budget requirements
- Preferred travel dates [1]
Chan Brothers Travel Packages & Pricing
All packages are priced in Singapore dollars, making it straightforward for local travelers to budget their trips [2]. Additionally, the agency provides various travel styles and inspirations to match different preferences and budgets.
Chan Brothers Travel Reviews & Awards
Notably, Chan Brothers has maintained an impressive award streak, securing the Reader’s Digest Trusted Brand Platinum award for Travel Agent category in 2024 [1]. Furthermore, customer testimonials highlight their tour managers’ exceptional service, particularly praising their:
- 24/7 customer support
- Detailed pre-travel information
- Special attention to individual needs
- Photography assistance during trips [1]
The agency recently earned the Gold award in Expat Living Readers’ Choice for Best Travel Agent [1], cementing its position as a leading travel agency in Singapore. Their tour managers receive consistent praise for going above and beyond, especially in handling special requests and ensuring comfortable travel experiences for seniors and families alike [1].
Dynasty Travel International
Image Source: Dynasty Travel
Established in 1978, Dynasty Travel International has evolved into a technology-driven travel company that focuses on creating meaningful travel experiences.
Dynasty Travel Tour Packages
The agency specializes in small-group tours with a minimum of 15 passengers for confirmed departures [3]. Their all-inclusive packages notably feature:
- Comprehensive meal plans
- Domestic flights where applicable
- Airport taxes and fuel surcharges
- Tips for drivers and local guides
- Professional tour managers
Dynasty Travel Pricing & Deals
Indeed, transparency stands at the core of Dynasty Travel’s pricing structure. The agency maintains a strict no hidden costs policy, ensuring travelers know exactly what they’re paying for [4]. Moreover, they offer land-tour options for those seeking more flexibility in their travel arrangements.
Dynasty Travel Customer Experience
Customer feedback consistently highlights the agency’s attention to detail and personalized service. Specifically, travelers praise their systematic planning and responsiveness to last-minute requests [1]. The agency has earned recognition for their meticulous arrangements, notably in destinations like Japan and Turkey, where customers appreciate the well-balanced itineraries and thoughtful scheduling [1].
Their recent focus on becoming a travel technology company has consequently enhanced the customer experience, making trip planning and management more seamless [1]. The introduction of their mobile app allows travelers to easily access itineraries and explore packages, adding an extra layer of convenience to their service offerings.
ASA Holidays
Image Source: ASA Holidays | Best travel deals and affordable holiday packages
Initially focusing on specialized tours, ASA Holidays has positioned itself as a customer-centric travel agency in Singapore with a clear mission to achieve the highest customer satisfaction [5].
ASA Holidays Tour Offerings
The agency primarily specializes in:
- Quality-focused group tours
- Corporate and incentive packages
- Worldwide cruise packages
- Visa application assistance
- Free and easy tour options [6]
ASA Holidays Pricing Structure
The company maintains a structured deposit system for tour bookings. Nevertheless, their payment platform is currently undergoing upgrades, requiring customers to make payments at their main office located at People’s Park Complex [2].
ASA Holidays Customer Support
In fact, recent testimonials highlight positive experiences, notably from their Korea tours. One customer praised their tour guide Joyce Ma for going beyond standard service by introducing local food spots and treating travelers like family [5]. Another group commended their Hokkaido tour experience, where the guide provided profound commentary and professional service that elevated their travel experience [5].
The agency operates with a vision to become a world-class travel organization, focusing on delivering results through professional service. Their customer support team can be reached through multiple channels, including their office hotline (+65 6303 5303) and email support [2].
JTB Singapore
Image Source: JTB Singapore
As Japan’s largest travel agency, JTB Singapore brings authentic Japanese travel expertise to the local market. Their extensive network connects travelers with over 6,000 ryokans and hotels across Japan [1].
JTB Singapore Services Overview
First of all, the agency excels in providing comprehensive Japan-focused travel solutions, including:
- Guided tours and free & easy packages
- JR Pass and theme park tickets
- Hotel and ryokan bookings
- Private customized tours
- Travel insurance
- Car rental services [7]
JTB Singapore Pricing Plans
Accordingly, the agency offers flexible booking options through their instant confirmation system [1]. Their consultation service helps travelers find suitable hotels and air tickets that match their budget requirements [1].
JTB Singapore Expertise
With 98 experienced employees and 60 professional guides, JTB Singapore demonstrates unparalleled knowledge of Japanese destinations [1]. Therefore, they focus on delivering high value-added services based on authentic Japanese hospitality principles [1].
Their team provides multilingual support, ensuring seamless communication for international travelers. Similarly, their professional guides conduct more than 20 local tours daily, showcasing their commitment to service excellence [1].
The agency’s dedication to customer satisfaction is reflected in recent testimonials, where travelers praise their professionalism and late-hour assistance in booking dream holidays to Japan [1].
SA Tours
Image Source: Facebook
Operating as Sino-America Tours Corporation Pte Ltd, SA Tours distinguishes itself through personalized travel experiences and customized itineraries [4].
SA Tours Package Types
First of all, the agency specializes in crafting private tours worldwide with a focus on personalization. Their service offerings include:
- Family getaways
- Corporate retreats
- Friend group vacations
- Customized experiences like hot air balloon rides
- Local cooking classes
- Private yacht tours [4]
SA Tours Cost & Value
Notably, the agency adopts a flexible approach to travel planning, working with clients to create experiences that match their budget requirements [4]. Besides standard tour packages, they provide comprehensive services from transportation and accommodations to dining reservations and activities.
SA Tours Customer Feedback
Undoubtedly, customer reviews highlight the exceptional service quality of SA Tours’ team. Travelers consistently praise their guides for being extremely polite and helpful at all times [3]. The agency receives particular recognition for their guides’ caring attitude and commitment to customer satisfaction. Their bilingual capabilities and attention to detail have earned positive feedback, with many customers noting their guides’ ability to understand group dynamics and cater to different age groups [8].
EU Holidays
Image Source: EU Holidays – Leading Travel Agency in Singapore
Since 2010, EU Holidays has carved a niche as Singapore’s European travel specialist, although their portfolio extends beyond the continent [9].
EU Holidays Tour Selection
The agency offers diverse travel experiences across multiple continents, with a strong focus on European destinations. Their tour packages include:
- Northern Lights expeditions in Finland
- Heritage tours in France
- Cultural experiences in USA
- Adventure trips in Australia [10]
EU Holidays Price Range
Rather than adopting a one-size-fits-all approach, the agency structures pricing based on destination and season. Meanwhile, their packages typically include flights, accommodations, activities, sightseeing adventures, and select meals [10]. Overall, European tours can range from budget-friendly Eastern European experiences to premium Scandinavian adventures [11].
EU Holidays Service Quality
Soon after its establishment, the agency secured the Asia Excellence Awards in 2012, followed by the ‘Best for Europe’ award in 2015 [9]. Customer feedback highlights their tour managers’ expertise, particularly for European destinations [5]. While European tours receive consistent praise for organization and service quality, experiences in Asian destinations show varying levels of satisfaction [9].
The agency maintains a professional team committed to crafting comprehensive itineraries across seven continents [9]. Their seasoned tour managers receive recognition for their attentiveness and knowledge, often going beyond standard duties to enhance travel experiences [5].
Hong Thai Travel
Image Source: www.hongthai.com.sg
With decades of experience in the travel industry, Hong Thai Travel has built a reputation for offering diverse travel experiences across Asia and beyond.
Hong Thai Travel Destinations
The agency specializes in both group and independent tours, with a strong focus on Asian destinations. Their popular packages include:
- Winter experiences in Harbin and Snow Town
- Cultural tours through Yunnan and Tibet
- Scenic adventures in Jiuzhaigou
- Beach getaways in Hainan
- City explorations in Hong Kong and Macau
Hong Thai Travel Costs
Firstly, the agency maintains competitive pricing with packages starting from SGD 699 for 6-day tours [2]. Subsequently, their premium offerings, such as the 13-day Tibet and Everest Base Camp experience, are priced at SGD 3,190 [12]. Notably, most packages include accommodation, meals, and guided tours.
Hong Thai Travel Reviews
Customer feedback presents a mixed picture of experiences. Ultimately, travelers praise the knowledgeable tour guides, particularly highlighting their entertainment value and historical expertise [13]. However, some customers report concerns about last-minute itinerary changes and food portion sizes in group tours [6].
The agency demonstrates flexibility in handling various situations, as evidenced by their prompt communication during booking changes [6]. Afterward, they implemented improvements in their service delivery, focusing on enhanced customer support and more detailed pre-trip briefings [13].
Nam Ho Travel
Image Source: Nam Ho Travel
Founded in 1957, Nam Ho Travel has grown into a prominent travel agency in Singapore, offering both corporate and leisure travel services [14].
Nam Ho Travel Services
The agency primarily specializes in packaged group tours with regular departures covering diverse destinations. Their service portfolio includes:
- Personalized corporate travel arrangements
- Comprehensive group tours to Asia
- Cruise vacation packages
- Global insurance partnerships
- Customized travel experiences [14]
Nam Ho Travel Rates
Generally, Nam Ho Travel positions itself as a value-focused agency, offering competitive rates compared to other Singapore travel agencies [7]. Notably, their packages incorporate premier airlines, quality hotel accommodations, local cuisine experiences, and extensive sightseeing opportunities [14].
Nam Ho Travel Experience
Customer feedback presents varying experiences. Essentially, positive reviews highlight tour leaders’ dedication, with specific praise for their attention to elderly travelers and meal arrangements [7]. Tour guides receive recognition for their knowledge of Korean history and culture, making destinations more engaging for travelers [7].
Currently, the agency maintains heightened safety measures and offers virtual pre-tour briefings to ensure traveler comfort [7]. Their product development team continuously explores new destinations, focusing on opening roads less traveled [14].
CTC Travel
Image Source: CTC Travel
Committed to delivering delightful experiences, CTC Travel emphasizes a strong service culture through its extensive network of global partners [1].
CTC Travel Offerings
The agency specializes in comprehensive travel solutions with five core strengths:
- Group travel packages
- MICE travel arrangements
- Travel protection services
- Travel voucher programs
- Strategic partnership benefits [1]
CTC Travel Pricing
Essentially, CTC Travel positions itself in the premium segment, with prices typically higher than industry averages [4]. Notably, the agency focuses on value proposition through carefully selected accommodations, attractions, and activities designed for varying traveler preferences [1].
CTC Travel Customer Service
The agency maintains a structured approach to customer service, training staff to deliver consistent quality standards [1]. Currently, their service framework encompasses product research, development, and technological innovation to enhance accessibility [1].
Ultimately, customer experiences present varying perspectives. Several travelers note concerns about hotel quality and unexpected itinerary changes [4]. Evidently, the agency responds to feedback by discontinuing partnerships with underperforming hotels and offering compensation through travel vouchers [4]. Their commitment to service improvement reflects in their adoption of innovative solutions and continuous staff training programs [1].
WTS Travel
Image Source: WTS Travel
Recognized for its commitment to traveler safety, WTS Travel distinguishes itself through its comprehensive safety protocols and innovative service approaches.
WTS Travel Packages
The agency emphasizes SAFER BETTER SMARTER bookings through their unique service features:
- Contactless booking process via WhatsApp and email
- Dedicated travel consultant support
- Complimentary care kit for group departures
- Intimate group sizes for enhanced safety
- 100% vaccinated staff and guests policy [8]
WTS Travel Costs
Currently, the agency operates various coach services, offering multiple seating configurations from 28 to 49 seats [15]. Essentially, their pricing structure reflects their commitment to value, with competitive rates for regional destinations. Notably, they provide exclusive deals through partnerships with AEON Mall and Tourism Malaysia [3].
WTS Travel Reviews
The agency recently celebrated winning TripZilla’s Best For Malaysia and Best For Vietnam awards in 2024 [3]. Customer feedback highlights their friendly counter staff and personalized service approach. Certainly, business travelers appreciate the personal touch, noting how staff remember returning customers [16]. Yet, some customers report concerns about bus service delays and communication issues regarding schedule changes [17].
Ultimately, the agency maintains regular sanitization protocols and implements wireless tour headsets for specific group departures to ensure safe distancing without compromising the tour experience [8].
Follow Me Japan
Image Source: www.followmejapan.com.sg
Boasting over four decades of expertise in Japanese travel, Follow Me Japan combines Japanese sophistication with Singaporean ingenuity to create distinctive travel experiences [10].
Follow Me Japan Specialties
Presently, the agency pioneers unique Fly & Drive tours, allowing travelers to explore Japan at their own pace. Their tour offerings include:
- Self-drive adventures with GPS support
- Traditional coach tours
- Free & Easy packages
- Customized itineraries [10]
Follow Me Japan Pricing
Essentially, the agency structures its pricing around different travel styles, offering options for both independent travelers and group tour enthusiasts. Their packages notably include well-appointed traditional or modern accommodations, alongside carefully selected Japanese cuisine experiences [10].
Follow Me Japan Expertise
With their rich history spanning more than 40 years, the agency demonstrates unparalleled knowledge of Japanese destinations [10]. Their dedicated staff assists travelers in crafting personalized road trips, enabling exploration of scenic wonders and historical depths at a comfortable pace. Ultimately, their coach tours are thoughtfully designed to provide ample time for experiencing breathtaking views, local cuisines, and engaging activities [10].
The agency operates from The Central in Singapore, maintaining regular office hours from 9:00 AM to 6:00 PM on weekdays [18]. Their commitment to excellence reflects in their responsive service and attention to detail, ensuring each journey captures the authentic essence of Japan.
H.I.S. International Travel
Image Source: his.com.sg
Specializing in Japanese travel experiences, H.I.S. International Travel brings authentic expertise to Singapore’s tourism landscape. Their dedicated team crafts personalized Japan adventures from their office at 100AM Mall Singapore [11].
H.I.S. Travel Services
The agency excels in creating comprehensive Japan travel experiences through:
- Free & easy adventures
- Self-drive tours
- Group excursions
- Local city tours
- Restaurant arrangements
- Transfer services [5]
H.I.S. Travel Rates
Currently operating with extended hours from Monday to Saturday (10 AM – 7 PM), the agency offers competitive rates for Japan Rail passes and tour packages [11]. Notably, their pricing includes essential elements like accommodation bookings and transfer arrangements, ensuring travelers receive complete value for their investment.
H.I.S. Travel Reviews
With an impressive 4.5-star rating from 166 verified reviews [19], H.I.S. Travel demonstrates consistent service excellence. Their team’s expertise shines through customer feedback, with travelers praising their detailed pre-trip briefings and responsive support through multiple channels, including WhatsApp and email [11].
Essentially, the agency’s strength lies in its extensive knowledge of Japanese destinations. Customer testimonials highlight their travel consultants’ patience and thoroughness, particularly noting how staff members like Joe Yew and Kevin provide customized travel packages based on individual preferences [19]. Their commitment to service excellence extends beyond office hours, with dedicated support ensuring smooth travel experiences throughout Japan.
New Shan Travel
Image Source: New Shan Travel
Leveraging partnerships with more than 70 airlines, New Shan Travel creates customized travel experiences that connect Singapore travelers to destinations worldwide [9].
New Shan Travel Packages
The agency emphasizes bespoke holiday experiences with personalized attention to detail. Their service portfolio includes:
- Personal trip planning
- Business travel arrangements
- Online support services
- Global flight connections
- Customized itineraries [12]
New Shan Travel Pricing
Currently, the agency maintains transparent pricing policies, accepting cash and NETS payments at their Chinatown Point office [20]. Essentially, their focus remains on delivering maximum value through carefully curated travel experiences that align with individual preferences and budgets [9].
New Shan Travel Support
Located at 133 New Bridge Road, the agency provides comprehensive customer support through multiple channels. Notably, their dedicated team can be reached via:
- Corporate line: +65 6227 8933
- M.I.C.E. services: +65 6222 5075
- Wholesale inquiries: +65 6227 8433 [2]
Customer feedback highlights the exceptional service provided by their staff. One traveler praised their agent Kim for crafting a personalized flight itinerary that offered better value than pre-planned options [20]. Ultimately, their commitment to passionate travel planning reflects in their approach to creating unforgettable experiences for every client [9].
Super Travels
Image Source: Super Travels
Super Travels operates as a Singapore-based travel agency, offering both local and international tour packages amidst mixed customer feedback regarding their service quality.
Super Travels Tour Options
The agency provides various travel experiences including:
- Singapore Airlines group tour packages
- European destination tours
- Asian travel experiences
- Hotel bookings worldwide
- Custom group arrangements
Super Travels Costs
Notably, the agency offers promotional deals, such as USD 100 off Singapore Airlines group tour packages for Mastercard payments [21]. Currently, their payment structure requires cash or bank transfer for remaining balances after credit card deposits [6]. Essential to note that some customers report challenges with refund processes, occasionally taking up to two months for resolution [13].
Super Travels Customer Care
Customer experiences present a contrasting picture of the agency’s service quality. On the positive side, some tour groups praise specific managers like Mr. Looi for excellent organization and value for money [6]. Ultimately, recent testimonials highlight successful experiences with Spain and Ronda tours, where tour managers demonstrated professional attention to individual needs [22].
Yet, several customers report concerns about booking confirmations and seating arrangements. For instance, one family group of eight faced unexpected separate seating assignments despite booking together [6]. The agency’s response typically includes offering compensation through vouchers, such as a USD 200 voucher in one case [13].
Farmosa Holiday Tour
Image Source: www.farmosa.com.sg
Situated in the heart of Singapore’s bustling Chinatown district, Farmosa Holiday Tour operates from People’s Park Center, offering diverse travel experiences across Asia and beyond [7].
Farmosa Holiday Packages
The agency crafts specialized tours focusing on key destinations:
- Australia adventures
- Hong Kong explorations
- Taiwan cultural experiences
- Korean discoveries [23]
Farmosa Holiday Pricing
Essentially, the agency structures its packages with USD-based pricing, making it accessible for international travelers [7]. Currently, they maintain flexible payment options through their sales department, ensuring convenient booking processes for clients.
Farmosa Holiday Service
Notably, the agency prioritizes accessibility through multiple communication channels. Their dedicated tour department maintains responsive customer support through:
- Professional email assistance via sales@farmosa.com.sg
- Direct phone contact: (65) 6534 1133
- WhatsApp support: (65) 9188 1133 [24]
Ultimately, their presence at 101 Upper Cross Street positions them strategically for face-to-face consultations [23]. The agency’s commitment to customer service extends beyond standard business hours, ensuring travelers receive comprehensive support throughout their booking journey.
Conclusion
Singapore’s leading travel agencies offer distinct advantages for different travel needs. Rather than settling for a one-size-fits-all approach, each agency brings unique strengths – from Chan Brothers’ award-winning service to JTB’s Japanese expertise, and EU Holidays’ European specialization.
Though pricing varies significantly across agencies, service quality remains consistently high among top performers. Established agencies like Dynasty Travel and ASA Holidays stand out through comprehensive packages and strong customer support, while specialized firms like Follow Me Japan and H.I.S. Travel excel in destination-specific expertise.
Ultimately, choosing the right travel agency depends on your specific requirements. Consider factors like destination expertise, budget flexibility, and service preferences when making your decision. Agencies with proven track records, transparent pricing, and positive customer feedback often deliver the most reliable travel experiences.
Certainly, Singapore’s travel agency landscape offers options for every type of traveler – from luxury seekers to budget-conscious explorers. These agencies continue raising service standards through technological innovation, personalized experiences, and dedicated customer care.
References
[1] – https://ctc.com.sg/
[2] – https://corporate.newshan.com/contact-us/
[3] – https://www.wtstravel.com.sg/
[4] – https://www.tripadvisor.com/ShowTopic-g294262-i1747-k11773141-CTC_Travel-Singapore.html
[5] – https://www.tripadvisor.com/Attraction_Review-g294265-d23916879-Reviews-H_I_S_International_Travel_Pte_Ltd-Singapore.html
[6] – https://www.tripadvisor.com/Attraction_Review-g294265-d21240509-Reviews-Super_Travels-Singapore.html
[7] – http://www.farmosa.com.sg/tour.php?areaid=21
[8] – https://www.wtstravel.com.sg/tours/
[9] – https://www.newshan.com/
[10] – https://www.followmejapan.com.sg/about/
[11] – https://his.com.sg/contact-us/
[12] – https://www.newshan.com/contact-us
[13] – https://www.tripadvisor.com/ShowTopic-g294265-i1748-k5554103-o10-Super_Travels_Pte_Ltd_Super_NOT_FUN-Singapore.html
[14] – https://namho.com.sg/about/index
[15] – https://www.wtstravel.com.sg/coach-tickets/
[16] – https://www.yelp.com/biz/wts-travel-and-tours-singapore-2
[17] – https://www.yelp.com/biz/wts-travel-and-tours-singapore
[18] – https://www.yelp.com/biz/follow-me-japan-pte-ltd-singapore
[19] – https://www.trustindex.io/reviews/www.his.com.sg
[20] – https://www.yelp.com/biz/new-shan-travel-service-singapore
[21] – https://super-travels.com/destinations/
[22] – https://super-travels.com/
[23] – http://www.farmosa.com.sg/
[24] – http://www.farmosa.com.sg/page.php?menu=contact-us.html